Common Questions
Everything you need to know before and after subscribing.
Getting Started
What is IPTV?
IPTV (Internet Protocol Television) lets you stream live TV channels and on-demand content through the internet — no cable or satellite required.
How fast is activation?
Activation is automatic and happens within 1-5 minutes after successful payment. You receive your username, password, and M3U link by email immediately.
Do I need special equipment?
No. Any Smart TV, smartphone, tablet, computer, or set-top box with internet works. We provide free apps for all major platforms.
Devices & Compatibility
What devices are supported?
Smart TVs (LG, Samsung, Sony), Android devices, iOS (iPhone/iPad), Android TV, Amazon Firestick, MAG boxes, Windows, macOS, and any player that supports M3U or Xtream codes.
Can I use it on multiple devices?
Yes — but not simultaneously on the same subscription. To watch on multiple devices at the same time, you can purchase additional subscriptions.
How do I install the app?
Visit our Apps page, choose the app for your device, and follow the installation guide. We recommend IBO Player for Smart TVs and IPTV Smarters Pro for mobile.
Subscription & Payment
How does pricing work?
You pay upfront for the chosen duration (1, 3, 6, or 12 months). The longer you commit, the more you save.
Is the payment secure?
Yes. We use industry-standard encryption and process payments through Tap Payments, a PCI-DSS compliant gateway. We never store your card details.
Can I renew my subscription?
Yes, easily. Sign in to your dashboard and click "Renew" on any of your subscriptions before they expire.
Can I get a refund?
We offer a refund policy if the service is not delivered. See our Refunds page for full details.
Support
How do I get help?
Our 24/7 support team is available via WhatsApp, email, and live chat. Visit our Contact page to reach out.
What if the service is buffering?
Buffering is usually caused by slow internet or wrong server. Contact support and we will switch your server to the closest one.